Delivery and Shipping

01.
DELIVERY & SHIPPING
Your experience as a Chouette Sauvage customer is of key importance, and we are committed to ensuring that your limited-edition piece reaches you smoothly and securely. Each handbag is carefully packaged with the utmost attention to detail—arriving in a high-quality Chouette Sauvage dust bag. Rather than branded boxes, we use robust, eco-friendly cardboard packaging, which allows us to contribute more towards owl rescue and rehabilitation, a cause close to our hearts. Below, you’ll find details on our shipping options, timelines, and delivery process.

Placing an Order

  • Orders are confirmed via email after purchase.
  • Once an order is placed, modifications may not be possible.

Placing an Order

  • We ship worldwide from the UK. Delivery times vary by location.
  • We use recognised professional courier firms to ship our products.
  • We offer both standard and express shipping options to suit your needs.
  • Shipping rates will be calculated at checkout based on your location and preferred delivery method.
  • International orders may be subject to customs duties, which are the customer’s responsibility.

Shipping Policy

  • Orders are dispatched within 2-5 business days.
  • Domestic (UK) shipping: Estimated delivery within 3-7 days.
  • International shipping: Estimated delivery within 7-14 days.
  • Express shipping options available at checkout.
  • Customers are responsible for any customs duties.
  • For information and advice, please contact [your email].
02.
RETURNS & REFUNDS
We want you to be delighted with your Chouette Sauvage purchase. If you are not completely satisfied, we offer a flexible return policy.

Returns & Exchanges

  • Returns are accepted within 14 days of delivery.
  • Items must be unused and in original packaging.
  • Refunds are processed within 7 days of receiving the return.
  • Custom-made or personalised items are non-returnable.
  • For return requests, please contact [your email].

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